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Pre-sales Service

Technical Consultation

Provide customers with professional technical consulting services to answer customers' questions about the selection, application, installation, maintenance and other aspects of the linear guide module.
You can communicate with customers through various means such as telephone, email, online customer service, etc., and respond to customer needs in a timely manner.

Solution Customization

Provide customers with personalized linear guide module solutions based on their specific needs and application scenarios.
Including product selection, structural design, parameter calculation, etc., to ensure that the provided solutions meet the actual needs of customers and have good cost performance.

Sample Provision

If customers need, samples of linear guide modules can be provided for customers to test and evaluate. When providing samples, detailed product manuals and user guides are also provided to help customers better understand and use the products.

In-sales Service

Order Tracking

After the customer places an order, follow up the production progress of the order in a timely manner, regularly feedback the order status to the customer, and let the customer know the production status and expected delivery time of the product.

Logistics And Distribution

Cooperate with professional logistics companies to ensure that products can be delivered to customers safely, quickly and accurately. Provide logistics information query services to facilitate customers to track the transportation of products at any time.

Installation Guidance

If the customer needs, professional technicians can be arranged to provide installation guidance services to customers on site to ensure the correct installation and commissioning of the product. During the installation process, operators are trained for customers to master the operation methods and precautions of the product.

After-sales Service

Quality Assurance

Provide a certain period of quality assurance period. During the warranty period, if there is a quality problem with the product, it will be repaired or replaced for customers free of charge. The warranty period is generally 1-2 years, and the specific duration can be negotiated and determined according to the product type and customer needs.

Fault Repair

Provide a certain period of quality assurance period. During the warranty period, if there is a quality problem with the product, it will be repaired or replaced for customers free of charge. The warranty period is generally 1-2 years, and the specific duration can be negotiated and determined according to the product type and customer needs.

Regular Return Visits

Regularly return visits to customers to understand the use of products and customer satisfaction. Collect customer opinions and suggestions, improve products and services in a timely manner, and continuously improve customer satisfaction.

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2025-06-09

HGW45CC.stp